My Account
Member function Create an Account How to order Order Tracking WishList

Checkout Process


When you are ready to make a purchase, here's how you can check out:

Registered users:
If you have a ELONG LED account, please sign in using your email address and password. You will be taken directly to the first Checkout tab.

Non-registered users:
If you don’t have a ELONG LED account or if this is your first time shopping with us, you can choose to create an account or check out for automatic registration of members. Creating an account will let you check out faster with saved billing and shipping information, review your order history and tracking, and save items to My Favorites, Wish Lists and gain the point to save more money.

Enter shipping information- Enter the name, address and phone for where you would like your order shipped.

Select shipping
Choose your preferred shipping option for the item(s) you have chosen. But now, we only accept pick up in our warehouse or let your courier to pick up. Pls contact us if need to use our express to ship, we will calculate the extra-fee for your reference.

Place order
Here you'll find a summary of the items you are ordering, as well as the shipping and billing addresses for the order. Verify the information is correct and click "submit order."

Purchase summary
After your order has been submitted, a confirmation page will give you your order number and pertinent details. Save or print this page for your records.

Order and shipment confirmations
We'll send you an order confirmation email with your order number that can be used to track your order status in My Account. When your items is ready to ship, you will also receive a confirmation email with that information and then you can pick up or ask your express to pick up in our warehouse.


 

Valid Payment Methods

Elong LED accepts most major credit cards, including PayPal,MasterCard, Visa, American Express.
If you are paying with PayPal, your payment will be taken at the time you place the order by whatever method you chose in your PayPal account. Please refer to your PayPal Terms and Conditions for more information.Large orders might require that a deposit is made upfront. Contact our customer service team for further assistance

Elong LED also accepts wire transfers. If paid, pls fill in your transfer number in your account or send the bank slip with your order number by email for our confirmation.

 

Changing or Canceling an Order

Once your order has been placed, it cannot be changed or canceled online. If you wish to change or cancel an order that has already been submitted, contact our customer service team to make this request, and we will make our best effort to do so. Please note that it might not be possible to cancel or change an order that is already in process.

Many items that are non-returnable may not be cancelled. These products are identified on the product page and on your order confirmation. If you are unsure, our customer service will work with you to clarify your options for your order.

If you've made a cancellation request, you will be sent an email confirmation; please note that these requests may take several days to process. A refund will be issued following the standard return process. Any changes to your submitted order typically follow the same procedure, with the same stipulations that are outlined above.
Please contact customer service if you have any questions.